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Delivery charges for orders from the Online Shop?
Our Delivery Partners
To ensure your order arrives on time, we partner with trusted carriers like Royal Mail and DPD. The carrier used will be automatically selected based on your chosen delivery speed and your order’s value for the safest and most efficient service.
Delivery Options
Standard Delivery – £5.95 (FREE on orders over £99)
Delivered within 3-5 business days via Royal Mail.Express Tracked Delivery – £8.95
Delivered within 1-2 business days via a tracked courier (DPD). Special UPS delivers can be arranged if selected during checkout.
What payment methods can I use?
You can pay using Visa, Mastercard, or PayPal.
For subscription orders, we accept a wider range of cards, including American Express, Discover, JCB, and Diners Club.
How to cancel my order?
Order Cancellation Policy
You may cancel your order before it has been dispatched.
How to Request a Cancellation:
Please contact our team immediately.
You must provide your order number.
All cancellation requests must be submitted in writing.
If Your Order Has Already Shipped:
Unfortunately, we cannot cancel an order once it has left our warehouse. In this case, you can return the items for a full refund after you receive them. Please refer to our [Returns & Refunds Policy] for instructions.
Wrong Item Missing or Faulty!
Need Help With Your Order?
We’re here to help if something isn’t right. We work hard to get every order perfect, but we know mistakes can happen.
Wrong Item? Email us with your order number and a photo of what you received. Do not return it until we instruct you to do so.
Missing Item? Please first check your email (including spam) for any notifications about split shipments or out-of-stock items.
Faulty Item? Contact us within 7 days with your order number, details of the issue, and photos.
For all issues, please contact our customer service team. If a fault is confirmed, you will receive a replacement or a full refund, including postage.
Returns & Refunds!
Please wrap items securely and label clearly with your order number on the outside of the packaging.
Returns Department
Unit C, 478 Prescot Road
Liverpool, L13 3DB
United Kingdom
All returned items should be sent in their original condition and packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
If you are due a refund, your original method of payment will determine how we reimburse you.
- Credit/debit card – If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. It may take up to 5 working days depending on your bank.
- PayPal – we’ll process a refund to your PayPal account.
How long does a refund take?
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider.
If your return hasn’t reached us after the returns timeframe, please get in touch with your proof of postage so we can help you further.
Payment Infomation
When will you replenish stock?
We work hard to keep your favorite vitamins and supplements in stock, but sometimes they fly off the shelves faster than expected! For the latest on restocks, the best place to look is our website.
We’re likely restocking it soon! To stay updated:
Check back here: Our website reflects live inventory.
Sign up for emails: Get restock alerts sent directly to your inbox.
Follow us on social: We announce new arrivals and offers there first.
Minimum Expiry Date?
Your trust is our priority, which is why we guarantee that every product we ship has a minimum of three months until its expiry date. This ensures you receive only the freshest supplements, giving you ample time to experience their full potency and benefits safely.
Questions about freshness?
Our customer service team is always happy to provide specific expiry dates or answer any questions. Your peace of mind is part of our promise.
What type of products can I find?
Welcome to Mastering Our Body: Your Natural Wellness Destination
We are the largest online store dedicated to natural products, offering an unparalleled selection to support every aspect of your health and wellness journey.
Explore Our Extensive Range:
Food Supplements: Comprehensive support with vitamins, minerals, amino acids, omega oils, antioxidants, digestive enzymes, probiotics, and more.
Natural Cosmetics: Clean, conscious skincare and haircare, including creams, shampoos, bath gels, sunscreens, and hair dyes.
Sports Nutrition: Products designed for athletes, from energy bars and specialized supplements to soothing muscle creams.
Phytotherapy & Plants: Harness the power of nature with capsules, essential oils, Bach Flowers, and other herbal remedies.
Organic & Specialized Foods: Thoughtfully curated foods for every diet, including vegetarian, vegan, gluten-free, lactose-free, and no-added-sugar options.
Who manufacturers the products?
At Mastering Our Body, your trust is our priority. That’s why we’ve established a rigorous sourcing standard:
Exclusive European Brands: We partner directly with leading manufacturers of certified organic natural products.
Guaranteed Authenticity: Cutting out the middleman ensures you receive only genuine products.
Maximum Freshness: Direct sourcing means your products have a longer shelf life from the moment they arrive at your door.
Stringent Safety Standards: Every item is sourced in full compliance with the strictest European health regulations.
What is "package tracking" in my order?
My order hasn’t arrived. What should I do?
Don’t worry, here’s a simple process to follow:
1. Check Your Delivery Date
First, please check the estimated delivery date in your Order Dispatch Email. We ask that you allow until the end of that day for your parcel to arrive.
2. Track Your Package (If Available)
If you chose a tracked delivery service, you can follow your order’s progress using the link in your shipping confirmation email. Please note: Standard (non-tracked) services do not have this feature.
3. Contact Our Team
If your estimated delivery date has passed and you still don’t have your order, please get in touch with our Customer Service Team. We’ll be happy to investigate this for you.
